Yes. All cleaners we work with are vetted, background-checked, and carry the appropriate insurance. We screen teams to help protect your home and provide reliable service.

We provide one-time cleanings, recurring standard cleans, deep cleans, and move-in / move-out cleanings for residential and commercial customers. Add-on services (oven, fridge, interior window cleaning, carpet shampoo, upholstery) are available for an extra fee.

You don’t need to be present. Many customers provide a key, garage code, or lockbox access. If you prefer to be there, you’re welcome to stay. Provide access notes when booking to help the team.

Deep cleans include more detailed tasks than a standard visit: baseboards, detailed bathroom and kitchen scrubbing, inside appliance cleaning (when requested), and focused attention to high-dirt areas. Move-in/move-out includes deep cleaning of the entire property to prepare for new occupants. Check our Cleaning Checklist for specifics.

For safety and liability reasons we do not handle biohazard cleanup (animal waste, hoarding, pest infestations), heavy lifting or moving of bulky furniture, floor refinishing, or tasks requiring specialized licensing or equipment. If you have a special request, contact us and we’ll advise.

We strive to provide consistent teams for recurring customers, but assignments may change due to scheduling or team availability. If continuity is important, let us know and we will do our best to accommodate.

If you’re not satisfied with any part of your clean, contact us within 24 hours and we’ll return to address the issue at no extra charge under our satisfaction guarantee.

Most teams bring standard supplies and equipment. If you prefer us to use your products, leave them out with instructions. For specialty equipment (e.g., carpet shampooers) please request the service in advance.

You can book securely and instantly online using our booking form. We have developed a fully automated booking system that guides you step‑by‑step through service selection, scheduling, address and access instructions, and secure payment — so you can complete a booking 24/7 without needing to call. After booking the system sends confirmation and reminders by email (and SMS where provided), and you can manage or reschedule appointments from your account. If you prefer a human touch, a call to our office is always welcome and our team will happily assist you with booking or special requests: Book online or call us.

You can cancel or reschedule through your account or by calling us. Cancellations within 24–48 hours of the appointment may incur a fee (see full policy on the booking page). Emergency cancellations are handled case-by-case.

Typically one cleaner visits for standard appointments. For larger homes or move-out/deep cleans, we may send a two- or three-person team to complete the job on time.

We accept major credit cards and online payments. For commercial accounts we can arrange invoicing. Payment is typically taken at booking or after the service, depending on the plan.

Yes — when booking you can add notes for the team (e.g., focus areas, restricted products, where to find keys). If something changes, call us before the appointment.

Yes. If any part of the clean does not meet your expectations, contact us within 24 hours and we’ll return to make it right at no extra charge where applicable.

Pets are welcome — please advise at booking if you have pets. Keep animals secured for the safety of the team and your belongings. Some add-on services may require pet-free access.

Tipping is appreciated but never required. You can tip in cash at the time of service or via the payment method offered when finishing the booking, subject to the payment options available.